Terms of Service

DENTHOR TRADE LIMITED

These Terms of Service apply to all products and online services offered by DENTHOR TRADE LIMITED to users and consumers in the EU. They are formulated in accordance with EU consumer rights directives, e-commerce regulations, and relevant compliance guidelines, governing all access, browsing, ordering, purchasing, and after-sales service activities.

1. Service Provider

This website and related sales services are provided by DENTHOR TRADE LIMITED. By accessing the website, submitting an order, or completing a purchase, the user voluntarily accepts all the contents and obligations under these Terms of Service.

2. Product and Information Description

We strive to ensure the accuracy and authenticity of all bag product images, specifications, descriptions, and pricing information on the website. Slight visual differences due to lighting conditions, monitor variations, or minor adjustments in batch manufacturing processes are not considered quality issues. We reserve the right to update product information, styles, and inventory status at any time without prior notice.

3. Order and Contract Rules

After a user submits an order and successfully makes payment, a legally valid sales contract is formed between the two parties. We will arrange shipment according to the established timeframe after confirming the order information is correct. In case of special circumstances such as insufficient inventory, system malfunctions, or pricing errors, we reserve the right to cancel or terminate the order and provide a full refund via the original payment method, without incurring any additional liability.

4. Price and Payment Rules

The prices listed on the website are the product selling prices and do not include international shipping costs, destination country customs duties, and clearance fees. All payable fees are subject to the amount displayed on the order settlement page. Users guarantee that the payment methods used are legal and valid, and strictly prohibit fraudulent transactions and other illegal activities. We reserve the right to terminate services for orders that violate these regulations.

5. Shipping and Delivery Service

Regular orders are shipped within 5–7 business days after payment confirmation. Delivery time within the EU is 15–25 business days. Shipping time is an estimate and does not include customs clearance inspection, delivery to remote areas, or delays caused by force majeure. We will fulfill our delivery obligations according to the order address. The user is responsible for any secondary delivery or return shipping costs caused by incorrect user address or no one signing for the package.

6. After-sales Service and Consumer Rights

EU users are legally entitled to a 14-day no-questions-asked return policy and a 2-year statutory warranty. Specific implementation standards are subject to the EU Return and Exchange Policy outlined on this website. We provide comprehensive support services including professional consultation, order tracking, after-sales verification, and problem handling to actively protect consumers' legitimate rights.

7. User Conduct Guidelines

Users are prohibited from engaging in malicious order manipulation, malicious returns and exchanges, false complaints, attacking the website system, or disseminating illegal information. If a user violates these regulations, we reserve the right to suspend service, terminate orders, restrict future purchase privileges, and pursue relevant legal responsibilities.

8. Intellectual Property

All text and images, product designs, and copywriting materials on this website belong to DENTHOR TRADE LIMITED. Without our written permission, no unit or individual may copy, reproduce, commercially use, alter, or disseminate them. We will protect our intellectual property rights in accordance with the law.

9. Disclaimer

We are not liable for any service delays, order delays, or failures to fulfill contracts caused by force majeure events such as natural disasters, international logistics congestion, changes in customs policies, government bans, network failures, or third-party service provider issues. We will promptly update you on the latest processing progress.

10. Terms Updates and Applicable Laws

These Terms of Service may be adjusted in accordance with EU regulations and business optimizations. Updated terms will be published on our official website and will automatically take effect upon publication. Disputes regarding these terms will be subject to priority in accordance with EU consumer protection laws and the policies published on this website.

11. Contact and Complaint Channels

For service inquiries, feedback, or complaints, please contact us via our official email address. We will process and respond efficiently within a reasonable timeframe.

DENTHOR TRADE LIMITED