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DENTHOR TRADE LIMITED
Shipping Terms
These shipping terms apply to all orders shipped by DENTHOR TRADE LIMITED to the EU region. They are formulated in accordance with EU consumer transport regulations, uniformly standardizing delivery time, transport rules, responsibilities, and handling of exceptions.
1. Delivery Time
After customer order payment confirmation, we will complete shipment within 5–7 business days (excluding weekends and EU public holidays). In case of special circumstances such as inventory fluctuations or holiday order surges, delivery will be appropriately delayed, and we will notify the customer in advance.
2. Transportation and Delivery Time
After the order is shipped, the standard transportation time within the EU region is 15–25 business days. This timeframe is an estimate and does not include customs clearance in the destination country, delivery to remote areas, or delays due to force majeure.
3. Customs Clearance and Taxes
Goods entering the EU destination country are subject to local customs regulations, which may incur customs inspection, taxes, and other related fees. These fees are borne by the recipient. The customer is solely responsible for any returns and losses resulting from refusal to pay taxes or accept the package.
4. Scope of Transportation Liability
Before the goods leave the warehouse for shipment, we assume all risks of damage or loss. After the goods have completed their shipment, the logistics risks such as delays, loss, damage, and inspection during transportation are handled by the logistics carrier and the recipient according to local logistics rules. We will assist customers throughout the process of handling logistics complaints and claims.
5. Handling Logistics Anomalies
In case of abnormal situations such as prolonged logistics delays, lost packages, or failed deliveries, customers can contact our customer service. We will assist in verifying the logistics status, coordinating with logistics channels, and providing corresponding follow-up solutions.
6. Force Majeure
We are not liable for breach of contract for delays in shipment or transportation caused by force majeure factors such as natural disasters, epidemic control measures, changes in customs policies, international logistics congestion, and strikes. We will provide the latest logistics progress updates immediately.
7. Terms Updates
These terms of transport will be adjusted in a timely manner according to EU regulations and logistics policies. The latest version is subject to the information published on the official website and automatically applies to all subsequent orders.
DENTHOR TRADE LIMITED